Support

Technical data sheets
In the product catalogue, the products listed are accompanied by a technical data sheet.

User manuals
User manuals for Digitel products are available in the support area, under documents.

Software or product updates
Updates for the Teleswin monitoring software as well as product firmware updates can be downloaded from the customer area. Please log in or register if this is your first time.

Trainings
 Digitel provides various training modules for installers and users of our products.

Contact us
If you have not found your answer using the information above, please contact us.

Trainings

We support you from the design stage to after-sales service.

The functionality offered by the controllers and the TelesWin monitoring software is rich. It would be a pity not to exploit it fully. Digitel provides various levels of training for refrigeration installers and users who are required to handle our products.

  1. Introductory training
    For each new customer’s first installation, Digitel offers a one-day training session, usually when the installation is commissioned. This training allows the refrigeration engineer to benefit from the assistance of our experts and to become familiar with the Digitel products during the initial training.
  2. Advanced training
    Advanced training is recommended for all users who regularly use Digitel products and who are looking to optimise the operation of the installation. The following topics can be explored in greater depth during these courses:
  • energy saving features,
  • advanced functions allowing the optimisation of the operation of the installation (floating HP, floating LP, defrost optimisation, enthalpy-based window heating, transcritical CO2 installations, ejectors, heat recovery…),
  • advanced system functions (PLC, network variables, timers, grouped alarms, etc.),
  • interoperability (addition of third party products, Modbus TCP interface),
  • Advanced features of the TelesWin software (commissioning assistance, parameter copies, synoptics, controller replacement, etc.).
  3. After-sales training
    This course is specifically designed for installers or refrigeration engineers who have to service a refrigeration installation equipped with Digitel controllers and who have not had the opportunity to attend the introductory course.

Tailor-made training courses according to the needs and wishes of the client are also available.

Questions? Contact us